Nieuws

18
mei
2013
Dal Segno

Gandhi over klantbediening


Reeds in 1890 begreep Gandhi waar het om gaat bij klantbediening. Tijdens een speech in Zuid Afrika zei hij het volgende:

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him.” He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

Mahatma Gandhi – 1890


Tags: customer service, Gandhi, klantwaarde, quote,
 
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